What happens if I need to make a change AFTER signing off on the proof?

Phoenix Foundry or your Local Memorial Consultant will be able to advise you what charges (if any) apply when you make the request for changes. Please note, however, that charges may apply in the following circumstances:

  • A request for your plaque, sign or other product to be completed in less than 10 working days (called an accelerated delivery surcharge)
  • Any changes to your order once production of it has commenced (called a restart)
  • Changes to individual letters (usually spelling or name changes) or numbers (usually dates) on a finished ‘cast’ plaque or sign. Problems can arise if the change means the lettering or numbering will no longer fit into the existing space
  • The addition of an individual motif to an existing plaque or sign

 

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